​These terms apply to Private Boat and Shared Sailing experiences offered by Tigullio Sailing Experience.

 

Booking and payment

Online bookings are confirmed only after a valid payment card has been registered as a guarantee.

Payment is normally made at boarding, by card or cash. The card used as a guarantee may be charged for any cancellation or no-show fees provided for below.

Different arrangements, including a deposit, may be agreed for bookings made directly by phone, WhatsApp or email.

Published prices are final prices. VAT is not applied.

 

Cancellations and date changes

Customer cancellations are subject to the following conditions:

• more than 10 days before boarding: no charge;

• from 10 days until more than 72 hours before boarding: 50% charge;

• within 72 hours of boarding: 100% charge;

• no-show: 100% charge.

Changing the date is treated as cancellation of the original booking followed by a new booking.

For online bookings, the date and time recorded by the system apply. For direct bookings, the date and time when the written cancellation message is received apply.

Illness or other personal circumstances do not automatically waive cancellation fees, although Tigullio Sailing Experience may decide otherwise on a case-by-case basis.

Bookings may be transferred to another person without a fee, provided notice is given and the required passenger details are updated.

 

Weather and safety

The Captain has final authority to start, modify, interrupt or cancel an outing for weather or safety reasons.

If an outing is cancelled before departure, the customer may choose between another available date and a full refund of any amount paid.

If weather conditions require the outing to be modified or ended early after departure, the experience is considered to have taken place and no automatic right to a refund arises.

If Tigullio Sailing Experience cancels the outing for technical or operational reasons, any amount paid will be fully refunded unless the customer agrees to a new date.

Travel, accommodation, transfers, parking and other personal expenses incurred by the customer are not refundable.

 

Times and delays

Customers are advised to arrive approximately 15 minutes before boarding.

For shared outings, particular punctuality is required out of respect for the other participants.

For private boat bookings, reasonable efforts will be made to accommodate delays, but the scheduled return time may remain unchanged.

Any delay should be reported by phone as soon as possible.

​

Participants and children

Shared outings take place even with only one booked participant.

Before departure, the information required for all people actually boarding must be provided for the Crew List.

Children aged 6 and over are welcome when accompanied by a parent or legal guardian. If accompanied by another adult, prior written authorisation from a parent or guardian is required.

The Captain may refuse boarding where a participant's condition is considered incompatible with safety.

 

Included in the price

Unless otherwise stated for the individual experience, the price includes:

skipper, fuel, insurance, cleaning, complimentary water and snacks, use of onboard equipment, souvenir video and one parking space subject to prior arrangement.

Further operational details are also contained in the contract provided to or signed by the customer.